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Support Portal

We're here to help you get the most out of Fare2U

How Can We Help You?

Submit a Ticket

Need help with a specific issue? Submit a support ticket and our team will get back to you within 24-48 hours.

Create Ticket →

Email Support

Prefer email? Send us a message at support@Fare2U.com and we'll respond within 24-48 hours.

Phone Support

For urgent issues, call us at +1 (646) 693-8098. Available Monday-Friday, 9 AM - 5 PM EST.

Help Center

Browse our comprehensive FAQ and find instant answers to common questions about Fare2U.

Browse FAQs →

Support Plans

Premium Support

FIRST 6 MONTHS

Included free with your purchase for the first 6 months

✓Priority response (within 24 hours)
✓Email and phone support
✓Installation assistance
✓Bug fixes and patches
✓Feature guidance

Standard Support

AFTER 6 MONTHS

Continued support at no additional cost

✓Response within 48-72 hours
✓Email support
✓Documentation access
✓Bug fixes and security patches
✓Community forum access

Response Times

24h

Premium Support

First 6 months

48h

Standard Support

After 6 months

1-2h

Urgent Issues

Phone support only

Before You Contact Us

To help us assist you faster, please have the following information ready:

📌
Your License Key
Found in your purchase confirmation email
📌
Fare2U Version Number
Found in Settings → System Information
📌
Detailed Description of Issue
What were you trying to do? What happened instead?
📌
Screenshots (if applicable)
Visual aids help us understand the issue faster
📌
Steps to Reproduce
What steps lead to the problem?

Additional Resources

Documentation

Complete user guide

Help Center

FAQs and guides

Changelog

Latest updates

Ready to Get Help?

Our support team is standing by to help you succeed with Fare2U. Choose your preferred contact method above.

Submit a Support Ticket